Privacy and Data Protection Policy

RIVIERA COAST, EUID ELGEMI.005152201000 with the distinctive title RIVIERA COASThereinafter referred to as the ” Company ” attaches great importance to the lawful processing, security and protection of your personal data, in whatever capacity you communicate or collaborate with us, such as, for example, prospective or active customers, consumers, website visitors, employees, suppliers, professionals, individuals, consumers, passengers, or collaborating third parties.

Please review company ‘s related Security and Privacy Policy carefully.

By using our website [https://rivieracoast.gr/]   and signing the relevant consent statement, you unconditionally accept the practices described herein, the terms of which govern the contractual relationship between us and are incorporated into the terms of use of each of our services.

1.What is your personal data?

Your personal data includes any information on paper or electronic media that can lead, either directly or in combination with others, to your unique identification or identification as a person.

This category includes, where applicable, information such as your name, physical and electronic addresses, your landline and mobile phone numbers, calling and called telephone numbers, recipients. SMS messages, your email addresses, and any other information that allows your unique identification in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), Law 4624/2019, the currently applicable Greek legislation as well as the decisions of the Data Protection Authority (DPA).

2. What personal data do we collect from you?

We process in accordance with the law and protect personal data when you communicate with us and/or purchase our products or services directly or online, when you call numbers to provide you with information.

3. Lawful processing

The company will use your information for the following lawful processing purposes (pursuant to Article 6 GDPR), where applicable, with your explicit consent which you can freely withdraw at any time, or for the performance of a contract or pre-contractual relationship with you, or for the purposes of our legitimate interests or for the protection of your vital interests, namely:

  • To manage your calls to seek information with the aim of completing your requests, purchases and orders.
  • To respond to your requests and questions regarding our products/services as well as to update and respond to your suggestions and comments regarding the improvement of our products and services.
  • To announce to you the results of surveys, raffles and competitions in which you may have participated.
  • For quality assurance reasons and for the training of our staff, telephone communication with our customers is usually recorded, as we inform you with a recorded introductory message.
  • To analyze our website traffic and improve your experience, as well as to provide you with information related to products, services, special offers and promotions.
  • For our internal operations and analysis such as internal management, fraud prevention, use of information systems for administration, billing, accounting, billing and control.

In any case , you can change your preferences at any time by calling +30 210 8992453 or using the unsubscribe link at the end of every e- mail you receive from us. (unsubscribe).

4. What are the principles of collection and processing?

This Privacy Policy aims to inform you about the terms of collection, processing and transmission of your personal data that we may collect as Controllers or Processors.

The Company and its trained staff apply the ten Processing Principles of GDPR 2016/679 (lawfulness, objectivity, transparency, purpose limitation, data minimization, accuracy, storage time limitation, integrity, confidentiality and accountability).

The Company protects and ensures your eight Rights regarding the use of your Personal Data (information, access, rectification, erasure (“right to be forgotten”), restriction of processing, portability, objection and automated individual decision-making, including profiling, as specified in Greek Legislation).

The above applies without any discrimination and applies to all processing we carry out and all services we provide .

5. What are the ways in which your personal data is collected?

The Company collects your personal data upon acceptance of the terms of use of each of our services, such as:

  • when you call our numbers, when you send us an email, or fill out a request or order
  • when you contact our offices or our customer service staff, and our call center, either for purchases or to express your opinion, complaints, or comments.
  • when you send us the postal address for issuing or sending an invoice or proof of service, as well as home delivery details of your order.
  • when you purchase a product and/or service to verify your age and determine whether you are legally permitted to enter into a valid contract with us or whether the consent or signature of your parents and guardians is required.
  • when you voluntarily subscribe to printed or electronic catalogs to receive printed, electronic or SMS informational or other marketing materials or to update your preferences or when participating in competitions, questionnaires and surveys.
  • when you visit our websites through which we collect, with your explicit consent, through cookies information from your terminal device, such as your Internet Protocol (IP) address, the operating system you use, the brand and version of your browser, etc.
  • when we receive documents, requests, orders, petitions, warrants, etc. from third parties, such as supervisory, prosecutorial, judicial, tax authorities, to investigate crimes and protect you against fraud or combat all forms of crime and prevent infringement of legal assets (protected intellectual works, software, music …).

6. Minimizing, storing and erasure your data

The Company will always ask you for the minimum legally required personal data to connect to our electronic platforms and services, to purchase products/services, to communicate via websites with other users or to participate in competitions and promotions.

Our Company retains your personal data only for the period required by the contractual terms of each service, in combination with applicable legislation, based on the respective processing purpose, and then anonymizes or destroys it.

You can ask what data we collect about you and request its correction or deletion, unless retention is required by tax law, evidentiary, judicial purposes, or illegal acts prosecution.

7. Cookie Policy

In accordance with the European E-Privacy Directive 2009/136/EC (which will be replaced by the ePrivacy Regulation) and the Directives of the Hellenic Data Protection Authority of 25.2.2020, our website accepts the use of “cookies”.

These are online tools for collecting and analyzing information from social networking platforms or collaborating third-party websites, in order to measure traffic, improve the operation, content and overall appearance of our website and adapt it to the needs of our customers.

When using our website, your personal data is processed by third parties, such as social networks and search engines, e.g. Google Analytics, Facebook social plug-ins, + etc., without any involvement, influence or control on the part of the Company and is transmitted either within or outside the European Economic Area (27 EU member states plus Iceland, Liechtenstein and Norway), for which these third parties are solely responsible. If you do not wish third parties, such as Google, Facebook, Twitter, to receive information from your browser, when you visit the Company’s websites you can opt out of the terms provided by the respective User Policy available on the website of each such third party.

Please note that most browsers automatically accept the use of cookies, you can always change the settings on your computer, choosing not to accept cookies, or being asked to accept each of them separately. However, you should be aware that this will limit the range of browsing features available to you on each website and the user experience.

8. Transfer of data to third parties

As a rule, our Company does not transfer your personal data to third parties, except when we act as intermediaries and to the extent necessary to complete your order and fulfill requests regarding the services provided by us. Such third parties may be official state and supervisory bodies (e.g. law enforcement and prosecutorial authorities, Prosecution of electronic crime, DPA, ΕΕΤΤ, ADAE, supervisory authorities), when we are called upon to comply with the law and to prevent unlawful actions against us and our customers (e.g. telecommunications fraud, insults, defamation of character, etc.).

Third parties may also be telecommunications companies, television stations, cloud providers, healthcare institutions, professional associations, audiovisual content providers, ferry companies, reservation systems and other global distribution systems.

In our Company we select reliable providers and we try to set contractual restrictions on third parties who receive your personal data, in order to ensure their lawful use. However, we cannot guarantee that they will not use or disclose this data without your permission. For this reason, we recommend that you carefully examine the privacy practices of any third party providers/suppliers whose products or services you purchase through our websites.

In order to process your data, we may need to transfer your information to other countries, including countries primarily within and exceptionally outside the European Economic Area (EEA) based on EU adequacy decisions, corporate binding agreements rules, standard contracts and approved codes of conduct.

9. Security of your personal data

In any case, we take appropriate technical and organizational measures to ensure the confidentiality, integrity and availability of your data. Our goal is to ensure that your personal information is transferred, stored and processed in accordance with appropriate international security standards and procedures.

Within the Company, we our staff is trained and responsible, while we recognize the importance of protecting your privacy and all your personal information.

Any of our partners who have access to the above information uses it exclusively to serve the above purposes. We share the information you provide to us exclusively in the ways described in this Policy and in accordance with your explicit and specific consent per type of processing, which you can freely withdraw at any time by contacting us.

10. View targeted ads

If you have given us written consent, we may use your personal data together with other information we have collected, after human intervention by our commercial department, to display advertisements related to your apparent preferences, on our website or on another website.

However, we do not use automated tools to identify and evaluate your consumer profile and general preferences with other personal information (such as your email address) to display advertisements or send you personalized offers. In addition, we do not share your personal information with third parties so that they can send you corresponding advertisements, unless you have expressly consented to them in writing. It is emphasized that if you wish to stop us from sending you updates or offers, you can use the link unsubscribe link located at the end of every email you may have received from us (unsubscribe).

11. Links to third-party websites

Company ‘s websites may contain links to other websites of third parties, independent entities, such as, but not limited to, telecommunications companies, content providers, entertainment producers, professionals, transportation service providers, payment service providers, etc. which are operated and maintained exclusively by them, and which we do not control, as mentioned above. Therefore, we bear no responsibility whatsoever for the content, actions or policies of these websites. Please read carefully the corresponding data protection policies on the websites you visit, as they may differ significantly from ours.

12. Unsolicite commercial communication

The Company does not permit the use of our website or our services to transmit bulk or unsolicited commercial e-mail messages (spam). Furthermore, we do not permit the sending of messages to and from our customers that use or contain invalid or forged headers, invalid or non-existent domain names, techniques for hiding the origin of each message, false or misleading information or that violate the terms of use of websites. We do not permit in any way the collection of e-mail addresses or general information of our customers and subscribers through our website or our services. We do not permit and do not authorize any attempt to use our services in a manner that could damage, disable, burden any part of our services or hinder anyone wishing to use our services legally.

If we believe that any of our services are being used in an unauthorized or inappropriate manner, we may, without notice, in our sole discretion, take appropriate action to block messages from a particular domain, email server, or IP address. We may immediately terminate any account using our services that, in our sole discretion, transmits or is associated with the transmission of any messages that violate this policy.

13. Contact for questions or comments

If you have any questions or comments regarding this privacy and security policy or if you believe that we have not followed the principles set forth herein, please email us at info@rivieracoast.gr or contact us at the following postal address: 18 Konstantinou Karamanli Av, Voúla, [Municipality of Vari Voula Vouliagmeni] Greece, Postal Code 166 73

14. Validity of Security and Privacy Policy

This Policy was published by the Company on 12/02/2025 and is subject to periodic improvement and review.